FAQs

General

 

How does the QR Puzzle work?

• AFTER PURCHASING YOUR PUZZLE, YOU HAVE TO ASSEMBLE IT. 
• ONCE ASSEMBLED, SCAN A PICTURE OF THE PUZZLE ON YOUR MOBILE DEVICE. 
• YOU WILL THEN BE DIRECTED TO A PAGE WHERE YOU’LL SEE WHAT YOU’VE WON, ANYTHING FROM 25 CENTS TO 100,000 DOLLARS.
• NEXT, FILL OUT YOUR INFORMATION, ALONG WITH THE VERIFICATION CODE THAT CAME IN YOUR BOX, INCLUDING YOUR PAYOUT METHOD.

 

Where can I find my verification code?

Your verification code will be in the box with your puzzle.

 

How hard is the puzzle?

On a scale of 1-10, 10 being the hardest, it’s a 5.

 

So, who wins what?

Everyone wins something. There are no losers. Once the puzzle is assembled, there’s a chance to win anything from 25 cents to 100,000 dollars.

 

Is there a reference for the puzzle?

There is not. That would be cheating.

 

How do I scan the QR code?

Once the puzzle is assembled, open your camera on your phone or tablet and point it steadily for 2-3 seconds towards the QR code. Whenever scanning is enabled, a notification will appear. If your camera has trouble detecting the QR code, try moving back 6”-12" until it picks up. If that doesn’t work, you may have to go to your settings app and enable QR code scanning.

 

Is there an age restriction?

3+ to assemble the puzzle and 18+ to be eligible to win. If you’re not over 18, you can still buy the puzzle and have your parents or anyone over 18 accept the prize money for you.

 

WHICH PAYOUT METHODS DO YOU OFFER?

YOU’LL BE ABLE TO BE PAID OUT VIA A DIRECT DEPOSIT TO YOUR BANK ACCOUNT.

 

Shipping

 

WHERE DO YOU SHIP TO?

WE SHIP WITHIN THE U.S.

 

When will I get my tracking number? 

When your order is being shipped from the warehouse, you'll receive tracking information.

 

Can I change the shipping address for my order?

All orders have been processed, so you can no longer request an address change.

 

When will my order ship?

Puzzles are expected to ship the week of January 25.

 

I have not received my order confirmation, did my order go through?

Order confirmation emails may be delayed as a result of high order volume.

Please contact us at support@100kpuzzle.com, if you have not received your confirmation email 24 hours after the time of your purchase.

 

Ordering

 

How do orders work?

Your payment will be processed when you order a puzzle. As soon as the product gets to us, we’ll ship it to you. You’ll then receive a shipment confirmation email with tracking information.